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How Does TruConnect Replacement Phones Works? (Detailed Guide)

Today’s article will teach you everything you need to know about Truconnect replacement phones. We’ll examine the company’s policy and contrast it with the general government’s free phone replacement.

Essentially, we will go over all of the intricacies of the Truconnect replacement phone topic. Without further ado, let’s get started and get you all up to speed. Should we?


Before we dive into the Truconnect replacement phone policy, we want to make sure that everyone is aware that Truconnect is solely dedicated to assisting Lifeline eligible clients. That is, they provide Lifeline assistance to all households that qualify and are within their coverage area/operation-free monthly plans.

Furthermore, Trueconnect may, at its discretion, provide free phones to Government Lifeline-eligible customers.

How Does TruConnect Replacement Phones Works?
How Does TruConnect Replacement Phones Works?


This is the policy that applies to phones that Truconnect provided to customers for free. Phones in the TruConnect Lifeline Program are provided “as is” and without warranty.

Regardless of the foregoing, if the TruConnect Lifeline phone is defective within 90 days of first use, is returned to TruConnect at the customer’s expense within 10 days of the 90-day period’s expiration, and is not defective due to physical abuse or water damage as determined by TruConnect, TruConnect will send a comparable replacement phone to the customer at TruConnect’s expense.

The same phone model may not be provided due to availability. Before returning a defective phone, a customer must first contact TruConnect customer service to obtain the proper return address.

Given the foregoing, it is clear that Truconnect is playing it extremely fair, as they are willing to provide their clients with free replacement phones.


This is the policy that applies to phones that customers have purchased. These phones are also referred to as upgraded phones. Truconnect does not manufacture any device associated with their services, and as such, they are not liable for any manufacturer’s defects, acts, or omissions.

The only warranties on your device are any limited warranties extended directly to you by the manufacturer or passed on to you by the retailer from whom you purchased the phone. You agree not to use TruConnect phones with any non-TruConnect service or on any other network (at least not until your device is unlocked – more on that in one of the sections below).

Having said that, your upgraded device will be covered by the manufacturer’s warranty. These can last a year or two years, depending on the brand.

They are not, however, applicable if you have damaged your phone with water or by dropping it, as stated in the preceding subsection (physical abuse). As a Truconnect customer, you can contact their support team and request instructions on how to proceed if your device is having problems.

Does TruConnect Replacement Phones Works?
Does TruConnect Replacement Phones Works?



You can get all of the information you need by reading the two subsections above. If you are having problems with your Truconnect free phone and you have not damaged it (physical abuse or water), they will replace it for free (within the first 90 days).

In such cases, all claims must be submitted by calling Truconnect Customer Care at 800-430-0443 (Mon-Sat 5am-9pm PST).

In the case of upgraded devices, you must file warranty claims with the device’s manufacturer. You can, however, contact Truconnect customer service and ask for assistance. They’ll be delighted to point you in the right direction.

If you believe your warranty is not being properly accounted for, you can always seek legal assistance, either by hiring your own legal counsel or by filing a report with your state’s customer protection entities. However, keep in mind that this path is frequently time-consuming and costly.


Accidents happen, don’t they? Every day, phones are lost, stolen, or severely damaged. So, what should you do if your Truconnect phone is misplaced, stolen, or damaged? To begin, take a deep breath and try not to panic.

There isn’t much you can do if your phone is broken. You will either pay to have the phone repaired or buy a new phone. However, if you are using a free Truconnect device, you can contact their customer service, explain your situation, and they may provide you with a free replacement device.

If you can’t find your phone and suspect it’s been misplaced or lost in a relatively safe environment, read on to learn about several useful tricks to help you locate your phone.

However, if you believe your phone has been stolen or lost in a location where anyone could have picked it up and taken it, you must immediately contact Truconnect’s customer service and report the incident. This is the only way to avoid incurring any unnecessary charges to your account.


These days, there are numerous tricks and action steps you can take to successfully locate your lost or misplaced phone. Of course, what is applicable to your specific situation will obviously depend on it (environment, type of phone, settings on your device, functions on your device, etc.)

Trick #1: Call You Phone

The simplest trick, which often yields excellent results, is to call your number from another phone. Then, listen for your ringing or vibrating tone.

If you or any of your friends/family members are close to the phone, you will be able to hear it and thus locate it. It is not uncommon for a total stranger to hear the ringing, pick up the phone, and then send you the phone or store it until you come to pick it up. You can also send texts as an alternative.

Phone Replacement On Truconnect
Phone Replacement On Truconnect

Trick #2: Have a phone number on your locked screen

This trick must be used before your device is lost. On most phones, you can add an emergency phone number to your locked screen. With that in place, any honest person will dial the number if they come across your phone.

Trick #3: “Find My Device/Mobile” & “Find My iPhone” app

Most phones these days have some sort of “Find my phone” feature. To use the option, however, you must have it turned on prior to losing your phone.

You must also have your phone’s location (GPS) enabled. Because none of us intends to lose our devices, it is best to turn it on right away. Find My iPhone is the way to go for iPhones.

Trick #4: Use Google

For all Android devices, go to Android.com/find (best viewed in Chrome browser) and use Google services to locate your device. The requirement is that you use Google services on that device.

You must use your Gmail credentials to log in. Then you’ll be able to see your phone’s current location or the last known location (you need to have mobile data turned on on your device to get the exact location). You’ll also have the option to ‘Make it ring,’ ‘Lock your device,’ and ‘Erase Phone.’

Trick #5: Call Your Service Provider

You can always contact your service provider, explain your situation, and ask for help. They may be able to directly locate your device, or at the very least guide you through any of the above-mentioned tricks, because they are usually very experienced with finding devices.

Trick #6: Use You Smart Speaker

In case you’ve misplaced your phone in your home where you also have a smart speaker connected to the same wireless network, you may address your smart speaker with “Find My Phone” and it will assist you.

Trick #7: Using Trackers

This is yet another precaution you should take before losing your phone. You must be honest with yourself and consider whether you frequently lose or misplace your belongings.

If so, you should think about getting trackers and using them with your valuables. The app (on your phone or laptop) can then be used to locate all of your belongings, including your phone.


Truconnect is no different than any other company that supports the Lifeline Assistance program when it comes to free government phones. They all provide free phones at their sole discretion, which means no information is provided about the types of phones available.

Furthermore, the client does not get to choose the exact model; rather, the carrier selects a free device and provides it to the client. In most cases, free mobile phones are entry-level smartphones (Androids). Nuu A5L and Cloud Mobile Stratus C5 are two potential candidates.

On the other hand, you can always upgrade your free phone to a paid phone (upgrade). The phones available at Truconnect are listed below.

  • Blu C5L 2020
  • NUU F4L Flip Phone
  • NUU A7L
  • Blu C6L 2020
  • Alcatel Go Flip 3
  • Nokia 1.3
  • LG Aristo 3 Plus
  • LG Aristo 3
  • Blu G50 Plus
  • NUU X6P
  • Motorola Moto E6
  • Motorola E
  • Motorola G Play (2021)
  • LG K31
  • Nokia 5.4
  • Motorola G Power (2021)
  • Motorola G Fast
  • LG K51 


Insurance companies now have specific plans in place that allow you to insure your devices. However, those insurance options are primarily reserved for high-priced smartphones. So, unless you have a very expensive phone, paying for insurance is probably not a good idea.

Furthermore, unless your device has been properly insured in advance, you will not be able to obtain insurance to cover loss, damage, or theft.

Can I Relace Lost Phone On Truconnect?
Can I Relace Lost Phone On Truconnect?


If you understand the fundamentals of your phone, you are aware that it contains a SIM card that allows you to use the services of a specific carrier, in this case Truconnect’s. If your phone is damaged, simply remove the SIM card and use it with any other Truconnect-compatible device (most unlocked devices should work; call Truconnect support for more details).

However, if your phone is lost or stolen, your SIM card will be lost or stolen as well. If you are a Lifeline-eligible customer, you will receive a free replacement SIM card.


We’ve covered a lot in the preceding sections. At this point, you should have a good understanding of the most important aspects of the Trueconnect replacement phone topic. If you still have unanswered questions on your end, please contact Trueconnect support.

Frequently Asked Questions

What kind of phones work with TruConnect?

Samsung Galaxy S3-S6, Samsung Galaxy Note 4/5, LG G Stylo, LG G4, LG V10, Apple iPhone SE, 6/6 Plus, and 6s/6s Plus are among the devices available. Customers can also pay nothing up front and purchase devices and accessories through PayPal.

Is TruConnect offering free phones?

TruConnect provides Lifeline in 36 states, Puerto Rico, and the United States. The Virgin Islands You must meet the income-based or program-based eligibility guidelines to receive a free smartphone and monthly service. The program allows for only one Lifeline benefit per household.

Can I upgrade my TruConnect phone?

Customers can sign up for services or upgrade by visiting one of three TruConnect retail stores in Huntington Park, Chula Vista, or Panorama City, or by calling 1 (800) 430-0443.

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