TruConnect is one of the leading mobile virtual network operators in the United States (MVNO). The wireless telecommunications company provides low-cost prepaid talk and text plans with 3G, 4G, and 5G LTE mobile data, portable Wi-Fi service plans, Lifeline discounts to qualified members, and nationwide coverage on T-Mobile and Sprint networks (depending on the location).
They also sell mobile hotspots and a limited selection of cell phones ranging from basic flip phones to advanced smartphones.
Because the company provides inexpensive and user-friendly plans but only a limited number of mobile devices, many users wonder if they can bring their own phone to TruConnect.
Yes, you are welcome to bring your own phone to TruConnect. But the main question remains: what phones are compatible with TruConnect? Continue reading to find out the answer to this question, as well as many others.
TRUCONNECT COMPATIBLE PHONES LIST
If you want to use a TruConnect SIM card and plan, you have two options – you can either bring your own phone or buy one directly from TruConnect.
If you decide to bring your own device, either because your old one still works well or because TruConnect does not sell the model you want, make sure to bring an unlocked mobile device, as unlocked devices are the only ones that may be compatible with TruConnect.
TruConnect supports both CDMA and GSM devices because it uses both the new T-Mobile network and the old Sprint network. However, because it is dependent on location and model, make sure to contact customer service and inquire whether or not your phone will be compatible with TruConnect.
If you decide to buy the phone directly from the provider, you will be able to select from basic flip phones to high-end Android smartphones and iPhones from a wide range of brands, including Samsung, Apple, Motorola, Nokia, Alcatel, LG, BLU, Google, NUU, and OnePlus.
TruConnect’s devices range in price from $59.00 for the BLU C5L 2020 GSM to $1499.00 for the Samsung Galaxy Z Flip.
1. TruConnect Compatible Android Phones
From most expensive to least expensive, here is a list of all TruConnect compatible Android phones sold directly by TruConnect.
- BLU C5L 2020 GSM
- BLU C6L 2020 GSM
- BLU G50 Plus GSM
- LG Aristo 3 GSM
- LG Aristo 3 Plus GSM
- Nokia 1.3 GSM
- Motorola Moto E6
- Nokia 2.4 GSM
- Motorola E
- LG K31 GSM
- Motorola G Play
- Nokia 3.4 GSM
- LG K51 GSM
- Motorola G Fast
- Motorola G Power (2021)
- Motorola G7 Plus GSM
- Nokia 5.4 GSM
- Samsung Galaxy A21
- Motorola G Power
- LG Stylo 6
- Motorola G Stylus
- Motorola G Stylus (2021)
- Google Pixel 4a
TruConnect sells all of the cell phone models on this list directly. If we included all of the phone models that you could bring to TruConnect on your own, the list would be nearly endless, as all unlocked phones should, in theory, be compatible with TruConnect. Remember to contact customer service if you want to be certain.
2. TruConnect Compatible iPhones
The following is a list of all the iPhones that are currently available at TruConnect. Other iPhone models, as long as they are unlocked, should be compatible with TruConnect in addition to the ones listed below.
- Apple iPhone SE
- Apple iPhone XR
- Apple iPhone 11
- Apple iPhone 12 Mini
- Apple iPhone 12
- Apple iPhone 12 Pro
- Apple iPhone 12 Pro Max
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3. TruConnect Compatible Flip Phones
TruConnect currently offers two flip phone models in addition to many Android smartphones and iPhones. These two models, however, are not the only ones that work with TruConnect. In fact, any unlocked flip phone will suffice.
- NUU F4L Flip Phone GSM
- Alcatel Go Flip 3 GSM
HOW DO I FIND OUT IF MY PHONE IS COMPATIBLE WITH TRUCONNECT?
In comparison to other MVNOs and wireless telecommunications companies, TruConnect lacks an easy-to-use online compatibility check process. In other words, there is no website that allows you to enter the name of the phone model you already own or plan to purchase elsewhere to determine whether or not it is TruConnect compatible.
While the general rule is that any unlocked GSM (if using T-network) Mobile’s or CDMA (if using Sprint’s network) device should work well with TruConnect, the only way to know for sure is to contact TruConnect’s customer service or visit one of their stores. The experts on the other side of the line or counter should be able to accurately answer your questions.
WHAT OTHER CARRIERS ARE COMPATIBLE WITH TRUCONNECT PHONES?
Because TruConnect phones are encrypted to only work with their own network, you must unlock the device before using it with another network or carrier. Fortunately, unlocking a phone is a simple process.
Simply contact your service provider, and they will quickly unlock the phone. According to their legal terms and conditions, TruConnect will unlock prepaid devices upon request no later than one year after initial activation, subject to reasonable time, payment, or usage requirements.
Nonetheless, TruConnect reserves the right to deny an unlock request if there is a reasonable suspicion that the request is fraudulent or the device is stolen.
A simple test can determine whether your phone really needs to be unlocked. Insert another carrier’s SIM card into your mobile device. If the device is locked, a ‘Invalid SIM’ notification will appear. In this case, contact TruConnect’s customer service and request that it be unlocked.
They might give you a code that you should be able to enter into your phone. The lock will be removed as a result. This is the most basic method for unlocking a locked cell phone.
You will be able to use your TruConnect phone with virtually any carrier and network once it has been unlocked by you or the provider.
DO I GET A FREE PHONE WITH TRUCONNECT WIRELESS?
Lifeline is a state and federal program that provides low-income citizens with low-cost or even free wireless service as well as free government phones. TruConnect, as a Lifeline provider, offers free talk, text, and data to qualified low-income customers.
There are no bills, no credit checks, and no fees associated with the program. Simply apply online at truconnect.com and fill out their ‘Proof of Income’ eligibility test.
In addition to the free plan that includes unlimited text, talk, data, and international calls to select countries, you may also be eligible for a free 5.5-inch LTE Android smartphone. So, to answer the question, if you are a Lifeline eligible customer, you can get a free phone from TruConnect Wireless.
WHAT ARE THE TRUCONNECT COMPATIBLE PHONES REPLACEMENT TERMS?
According to TruConnect’s legal terms and conditions, any failure, defect, or malfunction of any device, handset, or other equipment or product provided by TruConnect will be the customer’s right to have TruConnect repair or have repaired, replace or have replaced, unless the law forbids it in some specific cases.
If the customer receives a free Lifeline program phone that TruConnect has chosen for him or her, he or she may contact customer service to purchase an upgraded phone. If a customer loses or damages the device, he or she should contact customer service to learn about replacement phone options and prices.
If the phone is defective within 90 days of first use and is returned to TruConnect at the customer’s expense within 10 days of the 90-day period expiration, and the device is not defective due to physical abuse or water damage, the company will send you a replacement phone at its expense. The same phone model, however, may not be provided due to possible availability issues.
CELLPHONE UNLOCKING: CAN YOUR PHONE BE UNLOCKED?
The majority of the world’s mobile phone service providers used two cellphone technologies: Global System for Mobile Communication (GSM) and Code Division Multiple Access (CDMA) (CDMA). If you had a CDMA phone, it could be unlocked. However, if your phone was connected to a GSM network, it might be unlockable.
What’s the distinction? Subscriber identity module (SIM) cards were used in GSM phones. A SIM card is a small card that is placed in the phone. It is linked to your account and contains all of your contacts and settings.
You could remove the SIM card and insert it into another phone; if someone called your number, the new phone would ring. You could also insert a different SIM card into your unlocked phone, and it would then work with whatever phone number and account was associated with that card.
CDMA phones did not have SIM cards and had to be authenticated by the service provider, making phone unlocking impossible. If a phone was locked, the service provider installed software on it that linked the subscriber ID number on the SIM card to the phone’s serial number.
The phone would not work if the SIM card and phone serial number did not match. The SIM card was incompatible with other phones, and the phone was incompatible with other SIM cards.
If you lived in North America, you could usually tell if your phone was GSM or CDMA by the service provider you used. GSM was used by T-Mobile and AT&T, while CDMA was used by Verizon and Sprint. Almost all phones in Europe were GSM.
Currently, CDMA is mostly used for legacy devices, whereas GSM has evolved into 4G LTE and 5G. In the coming years, old 3G GSM networks will also be phased out. SIM cards should now be compatible with almost any phone.
Frequently Asked Questions
Is TruConnect and Assurance Wireless the same?
They are known by various names such as Assurance Wireless, Q Link Wireless, and SafeLink Wireless. TruConnect takes pride in differentiating itself by including extras and even manufacturing its own smartphones to better control quality, performance, and bloatware.
Is TruConnect going to send you a phone?
Once you’ve been approved, we’ll ship you your brand-new device or SIM card at no cost. When your order arrives, simply follow the instructions to get up and running quickly! Use it or lose it, as the saying goes. Keep your TruConnect service by doing all of your favorite things on your device every month.
How do I know if my phone is unlocked?
In general, go to Settings > Connections > Mobile Networks > Network Operators and tap Search Now to see if other carriers’ names appear. If you see multiple carrier names, your phone may be unlocked.